Many may already be aware of the built-in touch screen compatibility in Windows 8 editions. This technology was first iterated as Microsoft Touch in Windows 7. Unfortunately, many consumers have noted that there have been issues with certain touch screens developed before the latest Windows release. However, your monitor may still have a chance.
Device drivers enable hardware to interface to software. In plain English; a language translator at the UN is a great simplified example of what a device driver does. Now, think of a device driver as a sort of ‘middle-man’ in between an operating system like Windows 8 and your touch screen. You may touch a particular area on the touch screen, but the computer will not know what that means without a context for the input. Just like a keyboard and mouse (and never mind the touch part; the monitor itself needs drivers simply to display a picture), nothing will work unless the operating system learns how to use the tools you interface with.
Many screens made recently are from major companies that order from fewer suppliers. Herein lies the largest obstacle to adding a legacy device to an upgraded system. Just as a store-brand food may taste similar to a major commercial brand, it can be impossible to find out what supplier provides it simply because of a non-disclosure agreement. A real-world example most consumers reading this may be familiar with is “Sound-Blaster-compatible” sound cards. If you’ve ever upgraded a Dell or Gateway computer from an older operating system, you are already familiar with trying to fix those last couple nagging yellow exclamation points in Device Manager.
If you’ve attempted to find help on Microsoft’s help portal, the next step is to look to your manufacturer listed on the bezel of your touch screen monitor. Many manufacturers of PCs are also in the business of providing monitors and touch screens. Look in your operator’s manual, included driver disc, or installed help software to learn where to go.
Sometimes your manufacturer has not (or will not be) providing Windows 8 drivers. These are the ‘store-brand’ instances described earlier. The best places to start are in Microsoft’s help portal as well as major tech destinations such as tom’s Hardware. Most likely there are others having the same issue as you are while using the same device. A word of warning: be wary of websites with “weird” URLs in search results and places that offer free drivers with ‘free’ sign up and pop-ups galore. Patience and polite communication are the best ways to get support and the lessons learned solving a problem like this can be a universal help. Remember; everything needs drivers!