Indian Wells Resort Hotel touts itself as THE PLACE TO BE. A great timeless experience where legendary old famous people, like Lucille Ball and Frank Sinatra used to go to escape, well, it’s no longer that place.
For spring break I decided to take my son to Palm Springs for vacation. We decided to extend our original stay by heading down sooner and staying at Indian Wells Resort before we headed to our final destination of The Riviera Palm Springs.
Upon arrival our first thought was, hmmm…. I hope it’s not as bad as it looks. Unfortunately it was. Our first room was disgusting, I made my son stop immediately as he was walking in. Upon entering I smelled a cross between a sweaty stripper and rancid bath and body works products.
I made him wait at the door as I looked around, the room looked as though a porno movie had been shot there. Absolutely disgusting, yet house keeping marked it as “clean” and it was appointed to a mother and child, aka me.
Apparently, someone named “Sunshine” had been there, I know because she/he wrote a note saying so, and since the room hadn’t been cleaned, the note still existed, along with some other things I never needed to see.
I took a napkin, that I luckily had in my purse, and picked up the phone holding it away from me, and called the front desk hoping they would have someone meet me at my next room, so that we wouldn’t have to haul our luggage everywhere, in the 100+ heat. After all, this is a resort, right? Nope.
No such luck. They told us to come back down and they will give us a new room. They never apologized. No apologies. Mind you we were on the 3rd floor at the very end of the hall, and had just driven 3 hours to get there, and had luggage, and I was alone with a child. Up and down, up and down in a building with poor a/c. All this after parking in the wrong lot, in 100+ weather, and other stuff. In the end it took an hour to check in and get to a proper room. The hotel staff some how blamed me for their mistake, when in reality it is their fault. As the night progressed, I became aware that it was routine for the staff to blame the patrons for the hotel’s wrong doings.
Regarding the complimentary bath products, the soap was terrible it dried and cracked our skin within the first couple uses. The shampoo was ok. The lotion was ok. The reason this is important is because they claim to be a 3-4 star hotel and the products are supposedly “organic.” I’ve stayed in so many luxury hotels over my life, that the products they give you to use are VERY important.
The rooms at Indian Wells are reminiscent of the Super 8 Motel off the Las Vegas strip 10 years ago. If you’ve never been to that specific motel, think old, gross, disgusting, wall air conditioner that hardly works, smelly, etc.
Cable TV, the pool was open late (but it wasn’t heated so when the sun set & the cold breeze kicked in it was too cold to use), the bathrooms have been renovated so the showers were acceptable, there was a water machine in the gym (but the gym was hardly useable), and if you play golf the location of the hotel is right next to a golf course and near some great tennis.
CONS: Older television, box/wall ac that didn’t work well, EVERYTHING smells, the rooms are nasty, the entire hotel isn’t air conditioned well, terrible customer service from everyone, filthy pool area, they don’t clean the pool area until after 5pm, there were mounds of filthy towels & dirty plates & sticky drinks sitting (sometimes toppling over onto the ground) until sunset, the pool is not heated which is terrible for night swimming, ugly decor, tiny gym that is situated in an odd way making the mirrors distort you and has little to no ventilation with poor AC, old bedding – think YUCK from the 70’s, only 1 elevator per side so if your room is at the end you have a LONG walk, happy hour with free appetizers actually means chips and salsa and drinks that the bartender switches the price up and down depending on his mood. Continental breakfast was basically bread, muffins, cereal, some juice, milk – and when they ran out it was tough shit for you – it felt more like prison meal call time. Room keys demagnetized themselves often and when this happens the front desk staff gives the patrons attitude. The drinks here are way over priced and the food is awful. Seriously, if you stay here just drive to Taco Bell, the food is cheaper, healthier, and will taste better, and it’s Taco Bell (we all know fast food isn’t healthy). You can’t say that about the food at REAL resort hotels.
In short Indian Wells Resort hotel is a charade, an over priced motel, with an incredibly rude staff, mascaraing as something wonderful, when in fact, it is not worth paying more than $50 per night. I would never stay here again, or recommend this place to anyone.
The employees were rude, the food was terrible, nothing about this place was hygienic. Even our second room (the one after the disgusting one and equally as far from the elevator) felt like they simply picked up the used towels, changed the sheets (maybe), and called it clean. There was residue of sorts on all surfaces everywhere. Absolutely disgusting. We were happy that our time here was only for one night, as this place was not the type to allow patrons out of their stay, or comp for their mistakes the hotel makes, or do anything that a real Resort Hotel does, including their job.
If you are going on vacation, and want a relaxing time that is just a few hours out of Los Angels, as in Palm Springs, Palm Desert, or Indian Wells, do not go here. It will increase your stress, rather than help take it away. Do not be fooled by the professional photos that you can find through google that use good angles to make this place look perfect. The pool is not large, the rooms do not look that way, and there is nothing grand or beautiful about Indian Wells Resort Hotel. I was not the only dissatisfied customer. I had many conversations with other hotel guests who had a similar experience as we did, but were trying to make the best of the money they wasted.
Stay away if you can, or make sure to pay no more than the cost of Motel 6 or Super 8, and know what you are about to get into. I wish I would have taken photos to illustrate the disgusting nature of the rooms, but I actually didn’t want to remember my stay here. That is how bad it was.
Indian Wells Resort Hotel is a NO.